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Asia Pacific Journal of Human Resources
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Employers' perceptions of claims/injury management and rehabilitation in South Australia

D. Christine Roberts-Yates

Flinders University of South Australia, Australia

This paper discusses from the employer's point of view some of the practical considerations that need to be taken into account once a WorkCover claim has been registered by an employee in South Australia. Much time, energy, commitment and financial resources by human resource personnel are devoted to accomplishing rehabilitation and return-to-work objectives, yet employers' views appear to be an area of comparatively little research. Effective risk management, early intervention, a commitment by the injured worker to return to work, a nonadversarial context and competent injury/rehabilitation management at the worksite are critical factors to an early return to work. Clear communication and a rigorous quality service performance by the medical and vocational providers are seen by employers and human resource management as influencing successful rehabilitation and successful return-to-work outcomes. This paper presents some of the common concerns of the employers as major stakeholders, particularly as rehabilitation and return to work is a core function of human resource management; it also sets out some elements that should improve system performance and outcomes.

Key Words: claims/injury management • employer perceptions • rehabilitation

Asia Pacific Journal of Human Resources, Vol. 44, No. 1, 102-122 (2006)
DOI: 10.1177/1038411106058705


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