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Asia Pacific Journal of Human Resources, Vol. 34, No. 3, 37-47 (1996)
DOI: 10.1177/103841119603400303

Upward Evaluation of Bank Branch Manager's Competence: How to Develop a Measure In-house

Necmi Kemal Avkiran

The University of Queensland

Lindsay Turner

Victoria University of Technology

The study develops an instrument to measure the key competencies found in successful bank branch managers. Three dimensions comprised of 45 items define the final managerial competence instrument. The method calls for appraisal of a branch manager's competence by immediate subordinates (upward evaluation). The questionnaire has been extensively pretested within the trading bank hosting the study, where views of managers and supervisors at various levels were solicited. Scrutiny of dimensions or items comprising the instrument would have diagnostic value in examining management of a branch. Further, the questionnaire can also be used as a feedback instrument for improving the practices of branch managers.


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