This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Fenwick, M. Articles by De Cieri, H. Search for Related Content Social Bookmarking                   What's this?

Building an Integrated Approach to Performance Management Using Critical Incident Technique

Monash University

Helen De Cieri

University of Melbourne

The development of a consistent, integrated human resource performance management strategy has been advocated by both academics and practi tioners. This article proposes a model of the role of Critical Incident Technique (CIT) in the organizational integration of performance management. CIT pro vides qualitative performance data across a range of human resource man agement activities, including job analysis, selection, performance appraisal, and training and development. A chain of such feedback systems has been identified as facilitating integration of staff performance management with organizational strategy and other processes. The ensuing discussion reviews the development of CIT and evaluates applications of the approach. The paper concludes that such a behavioural approach, despite some caveats, appears to have broad applicability to performance management.

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?