This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Entrekin, L.V. Articles by Pearson, C.A.L. Search for Related Content Social Bookmarking                   What's this?

A Comparison of Values Espoused by Quality and Other Managers

Murdoch University

C.A.L. Pearson

Murdoch University

An acknowledged need to improve the competitiveness of Australian industry has heightened interest in the effective use of Total Quality Management (TQM). Inevitably, this quality revolution will require a reorientation of work- relevant values, attitudes and behaviours. An exploratory study, which com pared the personal value systems of some 231 Western Australian general managers and Australian quality managers, found significant differences between their value orientations in terms of key TQM components. These find ings have implications for human resource management, which has the onerous responsibility of providing guidance for the successful generation and sustenance of quality cultures.

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?