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DOI: 10.1177/103841118702500110 Change: The Strategic Human Resource Management ChallengesAlvin Toffler's book, "Future Shock", is now some 16 years old and yet we are still trying to come to terms with the increasing rates of change in our lives that he so vividly described. Rosabeth Moss-Kanter, author of "The Change Masters", claims that in many highly competitive industries "the mean time between surprises is shorter than the organisa tion's reaction time".
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